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Negociación

Specialization Course in

Negotiation and Conflict Resolution

This course strengthens negotiation and conflict management skills in work environments. It combines theory, practice and case analysis to develop skills in effective communication, collaborative negotiation, mediation and applied coaching. Participants will learn to manage complex situations, build sustainable agreements and apply strategies that generate value for all parties.

Duration35 Hours

21 Synchronous Hours

14 Asynchronous Hours

Start dateComing soon

Modality 100% virtual

Platform Educational zoom and Moodle

WHO IS IT AIMED AT?

Consultants or independent workers interested in strengthening their negotiation skills.
Team leaders or those responsible for managing labor conflicts.

People who want to apply effective strategies to achieve sustainable agreements in their professional environment.

Agenda

Theory and analysis of conflict, definitions.

Necessary skills of the effective negotiator: communication, emotional intelligence, empathy, relationships and motivation.

Negotiation strategies and tactics.

Mutually beneficial options: Realistic expectations, fair criteria and gradual commitment.

Mediation and arbitration: Definition and usefulness of neutral third parties.

Collaborative mediation process. Advantages and disadvantages.

Coaching and negotiation.

Powerful questions. Empathic listening.

Establishment of goals and action plans.

Final project: role play of an application case with a win-to-win approach.

Exhibitor

Miguel

Zanetti Kings

More than 15 years of experience in HR Manager and Superintendent positions in companies such as Volcan, Minsur, Brocal, Pacífico Seguros and SMP Courier. He has a Master's Degree in Human Resources Management and Management from the EUDE Business School, an MBA from the USMP and a Zootechnical Engineer from the National Agrarian University La Molina. He has a specialization in Strategic HR Executive from the University of Michigan. Postgraduate teacher at prestigious universities.

Don't miss the opportunity to learn from experts who make a difference in your industry

*Exhibitors subject to availability. UCV+ Executive Development Center reserves the right to change exhibitors, in the event of a fortuitous event or force majeure, ensuring the academic quality of the course.

What are the objectives of the course?

1.Enhance the skills necessary to achieve effective negotiations: communication, emotional management, empathy, among others.
2.You will become aware of personal strengths and opportunities for improvement, with respect to negotiation.

3.You will be able to manage complex situations and reach agreements.

Methodology

Theoretical-practical approach
Integration of key concepts with challenges applied to the participant's professional context.

Certification
To receive the digital certificate from UCV+ Executive Development Center of the César Vallejo University, you must reach the minimum grade of 11, attend at least 70% of the sessions and have canceled the entire course.

Case study
Analysis of real situations in the sector to evaluate decisions, identify good practices and apply specific learning.

Collaborative dynamics
Team activities aimed at exchanging experiences, solving sectoral problems and strengthening personal, transversal and specialty skills.

We are in the top 10 of the best Peruvian universities in the ranking of the world magazine THE.

We position ourselves between the best universities in the country.

*UCV+ Executive Development Center reserves the right to reschedule or cancel the start of the course if the minimum number of participants is not reached, communicating said decision in a timely manner to those registered.

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