Payment refund procedure

9.1. The Student Finance department will only process the refund and/or transfer request of amounts paid for various concepts, upon payment of the refund processing fee, and submission of the requirements established in section 9.13., the presentation of which does not imply the granting of the request.

9.2. The refund request will be granted when it is clearly proven, through the corresponding report, attaching the documents/reports that support that the service has not been provided, and the General Directorate of the Headquarters, Branch, or Campus must issue the corresponding Resolution. The maximum period for processing refunds is 30 calendar days, provided that the student has submitted all required documentation.

9.3. The university does not allow refunds for the following concepts:

a. Payment for the admission exam registration.

b. For events such as workshops, congresses, seminars organized by the schools.

c. Make-up exams and late exams.

d. Payment for student insurance, insurance that was requested by the student.

CASES TO CONSIDER:

9.4. The student pays the enrollment fee and tuition but does not register. For the refund, it must be verified on the Trilce Platform that there is no registration. If it is confirmed that there is no registration, the full amount for these concepts will be refunded. When the student has a debt due to refinancing, the Student Finance department will cancel the outstanding debts starting with the oldest one. If there is a balance in favor of the student, it will be refunded. In the request, the student must indicate the debt payment and the balance to be refunded.

9.5. All refunds are made via bank transfer to the students or their direct representatives registered account in the Trilce Platform. If the student does not have a bank account to authorize the transfer, the refund can be made to an other persons account, with the students express authorization, as indicated in section 9.13.

9.6. The student pays the enrollment fee and tuition, registers for classes, but decides not to study, and does not reserve a spot for enrollment. In this case, there will be no refund or transfer of the enrollment fee. Only the transfer or refund of the installment(s) will proceed if the student does not attend any of the registered courses. The student must pay the installments according to the last attendance record, and must verify on the Trilce Platform, proceeding to cancel the installments and academic fees that were not actually provided.

9.7. In the case of students who withdraw due to health reasons, who pay the enrollment fee and tuition, register for classes, but decide not to study, not making the enrollment reservation, and do not attend any classes, the transfer or refund of the enrollment fee and paid installment(s) will proceed, upon documentary accreditation of the students illness through a medical certificate.

9.8. The student pays the enrollment fee and two or more installments, registers for classes, but decides to withdraw without making a reservation: The attendance record will be reviewed, and if it is confirmed that the student has attended classes, the last attendance record will be verified. If it is proven that the student has received the service and has an outstanding debt, the debt for overdue installments for the service actually used will prevail. Therefore, the debts of the scheduled installments, for which the service has not been received, will be canceled (adjustment process).

9.9. The student pays the enrollment fee and tuition, registers for classes, and reserves a spot for enrollment, but decides not to enroll in the current period. In this case, the enrollment reservation will be canceled and there will be no refund of the enrollment fee. Only the transfer or refund of the installment(s) will proceed if the student does not attend any of the registered courses.

9.10. Enrollment reservations will be accepted within the first three weeks of the semester. Outside of this period, it will only be allowed in cases justified by illness up to eight days before the end of the academic semester, with the transfer of the enrollment fee, but not the installment amount.

9.11. Student Finance will accept the refund of payments from previous or current years as long as the service has not been provided.

9.12. Requirements for refund processing:

The student must present the following requirements to request a refund:

a. Payment receipt (request) for the refund processing fee (item 109 TUPA).

b. Name of the bank and account number in the name of the student or their representative, where the refund will be deposited. In the case of other entities such as BCP or BBVA, the citizenship card number is requested.

c. For minors, the bank account number will be that of the mother or father. If they are not available, an authorized representative may sign; presenting a notarized power of attorney, by which the parent authorizes them to collect, or alternatively the corresponding Judicial Resolution accrediting them as the minors representative.

d. If the student does not have a bank account, the refund will be made to an other person as long as they authorize it with a notarized power of attorney.

e. The responsible person from the Student Finance branch presents the General Directorate Resolution, as applicable, along with the documentation requested by the Treasury:

• General Directorate Resolution 

• Credit Note

• Identity document

• Account number

• Attendance report as applicable by Academic Professional School (*EAP in spanish).