9.1. Student Finance will only process requests for refunds and/or transfers of amounts paid for various concepts after payment of the refund processing fee and submission of the requirements established in section 9.12. Submission of the request does not imply approval.
9.2. A refund request will be approved when it is reliably verified, through the corresponding report and supporting documents/reports, that the service was not provided. The General Directorate of the Campus, Branch, or Site must issue the corresponding Resolution. The maximum period to process refunds is 30 calendar days, provided the student has submitted complete supporting documentation.
9.3. The University does not allow refunds for the following concepts:
a. Admission exam registration fee.
b. Events such as workshops, conferences, and seminars organized by the schools.
c. Make-up and deferred exams.
d. Student insurance payments, when requested by the student.
CASES TO CONSIDER
9.4. The student pays tuition and fees but does not register enrollment. To proceed with a refund, it must be verified in the Trilce Platform that no enrollment record exists. If confirmed, the full amount paid for those concepts will be refunded. If the student has refinancing debt, Student Finance will cancel outstanding debts starting with the oldest. If a balance remains in favor of the student, it will be refunded. The request must specify the debt payment and the amount to be refunded.
9.5. All refunds are processed via bank transfer in the name of the student or their direct guardian, duly registered in the Trilce Platform. If the student does not have a bank account, the refund may be made to a third party account with the student’s express authorization, as indicated in section 9.12.
9.6. If the student pays tuition and fees, registers enrollment, but decides not to study and does not request enrollment reservation, no refund or transfer of the tuition fee will be granted. Refunds or transfers of installment(s) will only proceed if the student has no attendance recorded in any enrolled course. The student must pay installments according to the last recorded attendance, verified in the Trilce Platform. Installments and academic fees for services not actually provided will be canceled.
9.7. For students who withdraw due to health reasons, having paid tuition and fees, registered enrollment, but not studied, without requesting enrollment reservation and with no attendance recorded after the semester starts, a refund or transfer of the tuition and paid installment(s) will proceed, subject to medical certification supporting the illness.
9.8. If the student pays tuition and two or more installments, registers enrollment, and withdraws without reservation: attendance records will be reviewed. If attendance is confirmed, the last recorded attendance will be verified. If the service was received and there is outstanding debt, overdue installments for services actually used will prevail. Installments for services not received will be canceled (reconciliation process).
9.9. If the student pays tuition and fees, registers enrollment, and requests enrollment reservation, then unlocks the reservation and decides not to enroll in the current period, the reservation will be void and no tuition refund will be granted. Refunds or transfers of installment(s) will only proceed if no attendance is recorded in any enrolled course.
9.10. Enrollment reservations are accepted within the first three weeks of the academic term. After this period, they will only be accepted in justified cases due to illness up to eight days before the end of the academic semester, with transfer of the tuition amount but not the installment amounts.
9.11. Student Finance will accept refunds for payments from previous or current years, provided the service was not rendered.
9.12. Requirements for Refund Processing
To request a refund, the student must submit the following:
a. Payment receipt (application) for the refund processing fee (item 109 TUPA).
b. Bank name and account number in the name of the student or guardian where the refund will be deposited. For banks such as BCP or BBVA, the CCI number is required.
c. For minors, the bank account must belong to the mother or father. If unavailable, a guardian may sign by submitting a notarized power of attorney or the corresponding judicial resolution.
d. If the student does not have a bank account, the refund may be made to a third party, provided there is a notarized authorization letter from the student.
e. The branch Student Finance officer must submit the General Directorate Resolution, as applicable, along with documentation required by Treasury:
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General Directorate Resolution
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Credit Note
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Identity document
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Account number
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Attendance report, as applicable, from the Academic Professional School (*EAP)
9.13. If students requesting refunds have outstanding debts from different accounts, these debts will be considered as one. Outstanding debts will be settled first, and only if a balance remains in favor of the student will a refund be processed. The request must be updated, specifying the debts to be paid and accepting the remaining refundable amount.